Frequently Asked Questions (FAQs)

What is PayGuard?

PayGuard is a payment system that allows a secure and timely payment for all Tradies’ works in Australia. The money is pre-authorised by the Customer, safely held while the works is being carried out, and released on the agreed date.

How can I get PayGuard?

Simply download PayGuard on the Apple App Store, Google Play, or use the web app version.

I am a customer, do I also need to download the app?

There is no need for customers to download the app, all the actions are completed by email and online forms, so you can keep a record.

How does PayGuard work?

Once registered in the system, the Tradie needs to submit a payment request to the Customer via PayGuard, including the nature of the job completed, the amount (total amount and deposit, if any) and payment date.

After the job is completed, PayGuard will follow-up with the customer to authorise the payment, and automatically release the payment on the agreed payment date.

What is a payment request?

A payment request is an action that will trigger an email from PayGuard to the customer, including the details of the job the Tradie will be conducting (job scope, date, amount, etc.).

What if there is a change in my payment request?

You can easily edit the contents of a payment request (job scope, amount, date of payment, etc.)

How is the money held?

The money is held in PayGuard bank account in Australia.

How am I getting paid?

The amount will be released from PayGuard account to the Tradie’s personal account, based on bank details that will be securely encrypted and stored by PayGuard.

Who approves the release?

Once the job is completed, PayGuard will request the Customer’s approval to release the funds, to ensure the work has been carried out.

What if the customer rejects the release?

If for any reason the Customer rejects the release of the payment, the Tradie and the Customer will have to find an agreement to solve the case. If no agreement can be made within the 90 days of completion funds will be returned to the Customer and traditional channels will need to be followed.